How to Handle Intense Emotional Situations: Communicating Effectivel

In this workshop you will learn and begin to practice the techniques of Nonviolent Communication, which has been used for the last thirty years to successfully resolve disputes between Israelis and Palestinians, in South Africa, Bosnia, Rwanda and other global hotspots. However, these techniques are practical, learnable and proven in daily communications with clients, staff, bosses or peers. One participant said, "This training incorporates all the basic tenets of mediation and ties together the concepts of all the psychological masters."